Content Archive

Thought leadership from Rob Volpe

TV appearance, empathy Rob Volpe TV appearance, empathy Rob Volpe

Be the Person They Want to Help, Not Have to Help

Customer service can be frustrating - for both the worker and the customer. So frustrating in fact, someone once threw a shoe at GTU co-host Deena Manzanares. It doesn’t have to be this way. Putting a little empathy to work can go a long way to help everyone achieve a positive outcome… without hurling a shoe. Be the person they want to help instead of have to help.

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TV appearance, empathy Rob Volpe TV appearance, empathy Rob Volpe

Surviving Cringey Holiday Conversations

Holidays can be as joyous as they can be cringey with inappropriate questions and polarizing views shared unprompted. Watch and listen as Rob shares the tips to navigate the conversation and plays the Lifeology game with Good Things Utah hosts Nicea Degering and Surae Chinn. Plus, get your own Lifeology game download FREE for your holiday gatherings.

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Surviving and Making Holidays Happier with 6 Tips and a Game

It’s a tough decision - do I fake the flu or go to dinner when I know I might be offended and have to have difficult conversations. Good news! You don’t have to pretend to have rabies! Enter the holiday table lion’s den with confidence with these 6 tips for tricky conversations. Plus, a custom game that you can use to have enlightening conversations with everyone at the table.

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