Be the Person They Want to Help, Not Have to Help

Customer service is often frustrating as a customer and thankless as the person providing it. Emotions run high, tempers flare, shoes may be thrown (yes, someone threw a shoe once at one of the co-hosts). It doesn’t have to be that way and empathy is a valuable tool to help you get the most out of your customer service interactions. Watch and listen as Rob shares helpful tips to help you be the person they want to help, not have to help with Good Things Utah hosts Deena Manzanares and Surae Chinn.